Shipping policy

How long will it take to dispatch my order?

We try to process your orders as quickly as possible. Currently we aim to process them within 3 – 5 business days.

Order processing is also subject to stock availability. If there is likely to be a delay with your order we will contact you to let you know.

If your order contains any pre-ordered items, the entire order will be shipped ONLY once all items are in stock. Please place orders separately if you need other items urgently.

Who will you send my order with?

We currently only use Mail to ship any orders. We use Mail standard first and second class to dispatch your order. This service is not tracked and will be delivered with your usual daily post via Mail. If you will like your order to be send tracked please contact us with your order no to arrange this.

 

Mail 24/1st Class usually arrives the next working day after been dispatched Mail 48/2nd Class shipping usually arrives within 2 to 3 work days after been dispatched.

These services are not GUARANTEED delivery rates. 95% of orders will arrive on time however Mail do state that you should allow up to 14 working days to receive your order before contacting them or us. Mail’s terms and conditions can be found HERE  Also please note that Mail time limit starts from the day we hand over your parcel to them not from the day you place your order. Please kindly note that we aim to dispatch your order as soon as possible usually within 24 to 48 hours but please note that on rare occasions it can take upto 5 days for us to dispatch your orders.

Our website is designed to provide you with the correct delivery charge based on the items in your checkout. Unfortunately, sometimes things do go wrong and there may be an error with the incorrect delivery amount being charged to you. We will contact you if this is the case and let you know what the delivery charge should have been and to arrange payment If you accept it. If not, we are happy to refund and cancel your order.